*) The Operations Function consists of all activities directly related to producing goods or providing services. They are simplifications of real-life phenomena. Chapter 1 Introduction to operations Management and Marketing Introduction to from MARKET 101 at Future University in Egypt CHAPTER 1 INTRODUCTION TO OPERATIONS MANAGEMENT KEY IDEAS 1. System that uses minimal amounts of resources to produce a high volume of high quality goods with some variety. of planes for flights and for routine maintenance; scheduling of pilots and flight attendants; and scheduling of ground crews, counter staff, and baggage handlers. 1.1: Introduction to Operations Management. 1. *) Services often have a higher degree of labor content than manufacturing jobs do, although automated services are an exception. *) This is because every aspect of business affects or is affected by operations. Parts of a product made to such precision that they do not have to be custom fitted. on selling and/or promoting the goods or services of an organization. Govern the operation of the entire organization. The operations function involves the conversion of inputs into outputs. Operations management professionals make a number of key decisions that affect the entire organization. • Financial statements: accurately representing the organization's financial condition. Operations Management is the process of converting inputs into desired outputs. Chapter 1: Introduction to Operations Management study guide by wregono includes 35 questions covering vocabulary, terms and more. A set of interrelated parts that must work together. Production of goods results in a tangible output, such as an automobile, eyeglasses, a golf ball, a refrigerator—anything that we can see or touch. 1. *) Competitive pressures have led to an increasing number of new products, shorter product development cycles, and increased demand for customization. In non-profit organizations, the value of outputs is measured by, Production of Goods versus Delivery of Services. The Goal of Operations Management The goal of operations management is to maximize efficiency while producing goods and services that effectively fulfill customer needs. The sequence begins with basic suppliers of raw materials and extends all the way to the final customer. The goods-service combination is a continuum. System that uses minimal amounts of resources to. A sequence of activities and organizations involved in producing and delivering a good or service. Operations works in conjunction with the complementary business functions of finance, responsible for securing … Physical items produced by business organizations. It can be due to variety or variability. More specifically, it is the management of the conversion of land, labor, capital, technology and management inputs into desired outputs of goods or services. of such items as foods and beverages, first-aid equipment, inflight magazines, pillows and blankets, and life preservers. *) Frank Gilbreth was an industrial engineer who is often referred to as the father of motion study. These include the following: What: What resources will be needed, and in what amounts? Introduction to Operations Management-Chapter 1 Author: Preferred Customer Last modified by: Herbert Blake, Jr. Upper-management processes. for producing the goods or providing the services offered by the organization. *) Jobs in services are often less structured than in manufacturing. in order to give customers realistic estimates of how long it will take to fill their orders. Operations is that part of an organization responsible for the creation of value in the form of goods and/or services, ideally balancing the supply of these items with customer demand. Chap 1 introduction to management 1. A sequence of activities and organizations involved in producing and delivering a good or service. The time between ordering a good or service and receiving it. (Purchasing, production, and/or service, marketing, and sales. Are generally easy to use and less expensive than dealing directly with the actual situation. The breaking up of a production process into small tasks so that each worker performs a small portion of the overall job.
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